Combining fees. Select: [hourly fees instead of commission / commission instead of hourly fees / both for the separate work described here: ____]. If this field is blank, CRA cannot charge both hourly fees and commission for the same recovery work. State whether the initial fee is credited against later charges: [insert; if blank it is credited]. Recovery base. Commission applies to cleared money actually recovered on the scheduled debt through CRA's work during the engagement, including documented direct payments to the client attributable to that work. Exclude pre-engagement recoveries, unrelated payments, refunded or reversed funds and reimbursements of court or external legal costs. Identify any agreed inclusion of recovered contractual interest: [Yes / No; blank means No]. No commission on uncollected balances, promises, asset values, cancelled instructions or written-off debts. A non-cash settlement requires a separately agreed written fee before acceptance. GST. On the current template settings CRA is not registered for GST and does not charge GST. The agreed fee amounts are the total payable at that status. If CRA becomes registered or required to be registered, any proposed change to the client's agreed total fees must be disclosed and agreed prospectively in writing; CRA remains responsible for its statutory tax obligations. Supplier taxes included in genuine external disbursements remain part of the disclosed cost. Total professional fee cap: $[insert]. External disbursement cap: $[insert]. Approval required above $[insert] for any single expense. No external expense authority is granted if the relevant field is blank. Work beyond an agreed cap requires a written variation. Invoice frequency: [monthly / milestone]. Payment due: [14 days after invoice unless otherwise agreed]. Statements must show work, time, recovery calculations, expenses, credits and amounts already deducted. Deposit amount: $[insert or nil]. Any unearned advance must be accounted for and refunded on closure. Client initials confirming chosen fees: [insert] CRA initials: [insert] Date: [insert]   3 Payments and financial controls 3.1 Where practicable, debtors pay directly into a verified client account or an appropriately administered solicitor trust account. CRA must not receive client recoveries into its ordinary operating account. If CRA is to receive recoveries, the receiving account and the applicable legal and accounting arrangements must first be verified and recorded; funds must be segregated, attributed to each matter and reconciled. Calling an account a “trust account” does not itself satisfy legal requirements. 3.2 Before providing payment details, CRA must verify account ownership and instructions using an independent, trusted contact channel. The former Credit Recoveries Australasia bank details are not authorised by this agreement. Changes require independent verification. Receipt of money on behalf of the client requires an express collection authority in the Authority to Act. 3.3 CRA must provide a receipt and recovery statement, maintain a transaction ledger, and remit cleared funds within five business days of clearance and verified instructions, or sooner where law requires. A bona fide ownership dispute or legal restriction must be explained promptly, with only the affected amount retained lawfully. Funds must not be used for another client or CRA's own purposes. 3.4 Deduction of fees from recoveries is permitted only if the client expressly selects this option: [Yes / No; blank means No]. Any deduction must be for an itemised, due, undisputed fee within Schedule B, notified in advance and lawfully available for deduction. A disputed fee must be pursued separately; CRA may not retain unrelated funds or documents as leverage. No right of set-off overrides trust, insolvency or other mandatory law. 3.5 The client must pay undisputed amounts when due and promptly identify disputed charges. No late interest or administration penalty applies by default. Any individually negotiated interest must be simple, proportionate, lawful and expressly recorded: [rate, basis, notice and cap, or “none”]. Actual reasonable recovery costs are payable only where legally recoverable and expressly agreed, and exclude CRA's internal penalties or unproved losses. 4 Debtor communications and lawful recovery 4.1 CRA must use lawful, accurate and proportionate communications, verify the recipient, protect third-party privacy and follow the ACCC and ASIC debt collection guideline as an operational standard, subject to stricter applicable law. It must not harass, coerce, impersonate a court or lawyer, threaten unapproved or unavailable action, or use criminal complaints to pressure payment of a civil debt. 4.2 CRA must record and investigate a genuine dispute, provide supporting documents without undue delay and suspend collection pressure on the disputed amount while it is investigated. It must respect authorised representatives, reasonable requests for time to obtain advice, vulnerability and hardship arrangements, and applicable statutory or external dispute resolution holds. 4.3 Client fees are not automatically payable by the debtor. Any debtor interest, collection costs or legal costs must have a verified contractual, statutory or court basis and must comply with restrictions applicable to the debt. No credit listing, statutory demand, bankruptcy step, repossession or court enforcement may be used as a routine threat.   5 Security obtained for the client 5.1 Where selected, CRA may investigate existing security and arrange for the debtor or an asset owner to offer a mortgage, charge, guarantee or personal property security interest to the client. Any new security requires a valid instrument executed by the relevant owner, legal review appropriate to the transaction, identified obligations and assets, and all necessary consents. The client's instructions cannot charge a debtor's or third party's property. 5.2 A debt, judgment or agreement to allow a caveat does not by itself establish a caveatable interest. Before a caveat is lodged, a qualified Victorian property lawyer must confirm the actual interest, title, owner, supporting instrument, proper caveator and grounds for lodgment. This is a contractual CRA control. Registry authority, identity checks, evidence and current lodgment requirements must also be satisfied. For client security the caveator is the person with the interest, ordinarily the client, rather than CRA as collecting agent. 5.3 CRA may coordinate protection, renewal, response to a lapsing notice, variation, withdrawal or discharge only within specific written instructions. Urgent court deadlines must be referred immediately to the retained lawyer; a general retainer is not approval to litigate. A caveat must not be maintained after the protected interest ends or used to obtain unrelated payment. Wrongful lodgment can expose the caveator to compensation and costs. 5.4 PPSR registration is permitted only with a legally supportable security interest or other registrable basis, the correct secured party and grantor identifiers, accurate collateral and an authorised registration. Registration alone does not create a security interest. CRA must arrange checks of attachment, third-party enforceability, perfection, priority, deadlines, notices, amendment and discharge. The PPSR does not register interests in land. 5.5 Asset preservation, recovery, possession or sale requires the relevant lawful entitlement and any prescribed notice, waiting period, consent, court process and licensed or authorised operator. No forcible entry, seizure, sale, appointment of a receiver or exercise of a mortgage power arises merely from this engagement or a power of attorney. 6 Optional security for CRA fees 6.1 Security for the client's fees is separate from security held for a debt owed to the client. There is no blanket charge or personal guarantee. Only a completed and separately signed Schedule C can grant CRA security under this agreement, and only over the signing client's own identified interest. 6.2 CRA must explain the commercial reason for security, its proportionality, the maximum exposure and alternatives such as an advance or staged payment. The client must have a reasonable opportunity to obtain independent advice and negotiate. Separate signature or legal advice alone does not cure an unfair or unlawful term. 6.3 CRA cannot use the client's Authority to Act or attorney to grant security to CRA, increase its fees, guarantee another person's obligations, or resolve a conflict in CRA's own favour. Any third-party owner or guarantor requires a separate, properly advised instrument signed in that capacity.   Schedule C Optional specified asset security Optional security grant. Write “Not applicable” and leave unsigned if not agreed. Security affects property dealings; it gives no automatic possession or sale right. Client granting security and capacity: [exact legal name and capacity] Reason and alternative considered: [insert]. Maximum secured amount including costs: $[insert] Secured obligations: lawful fees for matter [reference], including future fees when payable, and reasonable, lawfully recoverable external enforcement costs, within the cap. No unrelated debt, penalty or other person's obligation is secured. Genuinely disputed amounts cannot be enforced pending agreement or final determination; security continues only while a valid underlying interest exists. Consideration: future services in Schedule A or new value or forbearance specified here: [insert]. For past services without new consideration, use a separately prepared deed. C1 Land security if selected Select [Yes / No]. Victorian property address and volume/folio: [insert]. Proprietor, estate and ownership share: [insert]. Existing interests, restrictions and consents: [insert]. For other states use a separate local instrument. For the stated consideration, the client charges to CRA its identified rights, title and interest in that land, held in the stated capacity and legally capable of being charged, as an equitable charge securing the capped obligations. No other owner's interest is charged. A trustee must establish its powers, consents and limits. A caveat requires clause 5.2 compliance. This is not a registered mortgage or promise of first priority. C2 Personal property security if selected Select [Yes / No]. Collateral, identifying numbers, location and proceeds: [insert]. Verified grantor identifier and capacity: [insert]. Existing security and priority: [insert]. For the stated consideration, the client grants CRA a security interest in the specified collateral and identifiable proceeds securing the capped obligations. No all-assets or land security arises under this paragraph. CRA may register accurately and must provide required verification statements and comply with the PPSA and consumer protections. No statutory rights or notices are waived. C3 Limits and release CRA must give an itemised default notice and at least 14 days to remedy before enforcement. An urgent lawyer-advised preservation step may protect an expiring right, but cannot authorise possession, sale, receiver appointment or avoidance of mandatory notices. Genuine disputes suspend enforcement of the disputed amount. No self-help power of sale or receiver appointment is granted. When the secured obligations are discharged or the interest ends, CRA must promptly withdraw or discharge its registration within statutory time limits, without demanding unrelated sums. CRA bears ordinary discharge costs unless a lawful amount is separately agreed. Client signature: ____________________ Date: __________ Name, capacity and company execution basis if applicable: [insert] Second company signatory if required: ____________________ Name and office: __________ CRA acceptance: ____________________ Name and office: __________ Date: __________ Client initials acknowledging independent advice opportunity: _____   7 Privacy confidentiality and records 7.1 CRA may collect, use and disclose only information reasonably necessary for the authorised matter or required by law, including to the client, debtor's authorised representative, properly appointed providers, lawyers, regulators and courts. It must comply with applicable privacy, credit reporting, surveillance and data security law and provide any required collection notice. This agreement is not consent to obtain a consumer credit report, enter a private account, record unlawfully, publish debtor details or access restricted records. 7.2 CRA must restrict access, protect credentials, use secure transmission, assess provider and overseas-disclosure arrangements and respond promptly to incidents. Where applicable, it must assess suspected eligible data breaches and notify affected people and the OAIC as required. Confidential information must not be used for unrelated marketing or sold. 7.3 Each party must protect confidential information, but may disclose it to advisers, insurers, financiers with a legitimate need, regulators, courts or as law requires. Nothing restricts obtaining advice, making a complaint, reporting wrongdoing or complying with disclosure duties. CRA must identify the retention period and legal holds for the file, ordinarily retain business records for seven years where appropriate, and securely delete or de-identify personal information when no longer lawfully needed. 8 Complaints and disputes 8.1 Complaints may be made to office@creditrecoveries.com.au or 1300 369 122, marked for the Complaints Officer. CRA will acknowledge within two business days and aim to give a reasoned response within 15 business days, explain any delay and apply any shorter mandatory timeframe. These are CRA service commitments, not a substitute for statutory or scheme rules. 8.2 The parties will try in good faith to resolve a dispute and may agree to mediation. Neither is prevented from seeking urgent relief, using an applicable regulator or ombudsman, or bringing proceedings. CRA must identify any applicable external dispute resolution scheme; AFCA membership and jurisdiction must not be assumed. No mandatory internal process postpones a legal deadline. 9 Responsibility and insurance 9.1 CRA does not guarantee recovery, a court outcome, asset value or priority. Each party remains responsible for loss caused by its breach, negligence or wrongful conduct, subject to applicable law. The client indemnifies CRA only for reasonable direct third-party loss caused by the client's materially false information knowingly or recklessly supplied, unlawful instruction or breach, reduced to the extent CRA or its providers caused or contributed to the loss. CRA must mitigate loss and give prompt notice and a fair opportunity to respond to any claim. 9.2 Nothing excludes consumer guarantees or other non-excludable rights, or excuses fraud, wilful misconduct, negligence or unauthorised dealings. There is no blanket exclusion for CRA's providers. CRA must maintain insurance appropriate to its actual services and provide evidence on reasonable request; this clause does not represent that a particular policy is already held.   10 Termination and handover 10.1 Either party may terminate by seven days' written notice. Either may terminate immediately for serious unlawful conduct, fraud, loss of required authority or an irremediable material breach; a remediable material breach requires written particulars and seven days to remedy. CRA may suspend affected work if required for legality, safety, a conflict or an unresolved genuine authority issue, and must explain the reason promptly. 10.2 Revocation of agency or attorney authority takes effect according to its terms and applicable law and is not delayed by a notice period in this agreement. On termination CRA must cease unauthorised action, notify relevant providers, identify live deadlines, return client documents, account for funds and provide an orderly handover. Unpaid fees do not justify withholding urgent records or retaining unrelated client money. 10.3 Except for the limited commission entitlement below, only fees earned and approved unavoidable costs incurred before termination are payable. As a limited exception to Schedule B's engagement-period restriction, commission on later receipts is payable only for a binding settlement CRA obtained before termination and the client approved in writing, to the extent receipts arrive within 90 days after termination. All other Schedule B limits apply, including actual receipt and no double charging. There is no commission merely because the client withdraws a debt or later recovers it independently. Unearned advances and excess deductions must be refunded. 11 General terms 11.1 Changes require the parties' written agreement. No unilateral fee, scope or security variation applies. The completed schedules, these terms and the separately signed Authority to Act form the engagement; the narrower authority governs any conflict about powers. A separately executed assignment transfers a debt only on its own terms. 11.2 Notices may be sent to the nominated postal or email address. Email is received when capable of retrieval at the nominated address without a delivery failure, subject to mandatory law. Routine email notices do not replace statutory service, registry notice, deed execution or electronic conveyancing requirements. 11.3 Victorian law governs, subject to mandatory laws and jurisdictional rights. An invalid provision is severed only so far as lawful without rewriting the bargain. Counterparts and electronic signatures may be used where legally effective, with identity, intention and a reliable execution record verified. Special instruments and registries may require additional steps.